Refund Policy

Digital eSIM products

eSIM products are digital telecom products. Once an eSIM has been installed, activated, used, expired, or consumed, it normally cannot be refunded.

Eligible refund review

• The eSIM was not delivered after successful payment.
• A confirmed technical issue prevents snovabits from delivering the purchased service.
• A duplicate payment was made for the same order.

Not refundable

• Unused and unactivated eSIM purchases.
• Incorrect device compatibility checks by the customer.
• Customer travel changes after purchase.
• Network speed differences caused by local coverage, device, or roaming conditions.
• Activated, installed, expired, or consumed eSIM plans.

How to request a refund

Email swiss@snovabits.com with the order number, payment email address, device model and a short explanation. Refund requests are reviewed case by case.